Quick services terms

1. Scope

These terms govern ordering quick services from providers through the Platform, such as home and technical services, air conditioning, plumbing, electrical and cleaning services. They are read with the general terms and the payments, escrow and commission terms.

2. Offers and prices

1. You are shown the services available at the place of service from the providers who cover it, ranked by nearest by default, with the stated straight-line distance to the nearest eligible branch.
2. The price is set by the provider and shown including tax according to the place's country, with any applicable add-ons and discounts. A "from" guide price is for guidance and is not used in any calculation.
3. Badges (such as best value and nearest) and the savings shown are calculated by the Platform's published rules and are not a guarantee.

3. Order and appointment

1. The order is created for the place of service and its unit, and keeps a fixed snapshot of the price, discount and place of service that does not follow later changes to the address.
2. After payment the order is sent to the provider, and its acceptance creates a work order with an appointment that is binding on both parties.
3. The customer must give access at the appointment and describe the need accurately. Anything found on site beyond the description is shown as an additional line requiring the customer's agreement.

4. Payment

Payment is either in full in escrow through the gateway, or a deposit equal to the commission with the rest paid to the provider directly without commission, depending on what the provider offers. The amount is released after completion is confirmed on the work order.

5. Cancellation and no-shows

1. The customer may cancel the order before the provider accepts it and recover what was paid under the payment terms.
2. If the provider does not arrive within the appointment window and the published grace period, it is treated as a no-show: the customer is refunded what was paid, a no-show fine is charged to the provider under the Platform's published settings, and its listing in quick services may be suspended until it pays.
3. A work order in this section is cancelled only through the quick order process.

6. Codes, referrals and perks

1. A discount code is accepted under its conditions, audience and period, and discounts do not stack unless stated. A provider's code is accepted only on its own orders.
2. The discount from a Platform code or referral is borne by the Platform, and the discount from a provider's code is borne by the provider.
3. Using a membership perk on an order reserves it from the perk balance when ordered, consumes it on completion and releases it on cancellation according to the perk's rule.

7. Ratings

After completion the customer may give an honest rating of the service, which is shown publicly without the customer's personal data.

8. Provider responsibility

The provider is responsible for arriving on time, for the quality and safety of the work, the materials it uses and its warranty, and for the accuracy of the prices and place coverage it registered.